Category Archives: Retail

Mamas & Papas | The Best Baby Brand in Kuwait

I have been buying lots of baby products the past 5 months and the one that really stands out is Mamas & Papas. They are literally the best baby brand in Kuwait. To be the best brand requires a lot of things such as product quality, customer service, quality of delivery, and % of returned products. When it comes to quality, their products are superior. I started buying things I don’t need because of their amazing design and quality. I think I became a stroller collector, because so far I bought 3 and thinking of the 4th one but it is sold out already. Customer service is really great, they are really responsive and knowledgable about their product line. I bought the products from the avenues store and rose is the lady who really took care of me and my wife. She is excellent at following up and when I was interested in a product and it was out of stock. She calls me when it is back in stock because she knows that I am interested in buying that product. Their delivery is really amazing, they deliver very fast. If they are late, they send me an email telling me that there will be a delay. Also the percentage of damaged products is none so far and they always deliver all the products without missing a single package. I bought products from the other baby stores in Kuwait and I really regret that decision. One big store delivered a piece of furniture with missing parts. I talked to them and they sent me the same exact parts that i have not the missing one. I am going back and forth with them and after 2.5 months, they told me that they will refund me via credit card. Until now I didn’t get back the refunded money. They require so much follow up that I am fed up already. Their delivery is also horrible, they mark something delivered and I get an email saying the product was delivered, but I never received anything. 2-3 days later, I get the product. I was told this the trick by the delivery company where they trick the company they signed with.

The management of Al Tayer Group is really impressive, and because of that I would buy everything from them even if it cost much more than their competitors.

Check out Ryukers lists for all E Commerce Websites & Apps in Kuwait / E Services Websites & Apps in Kuwait

Retail Recession in Kuwait

Things haven’t been that good when it comes to retail in Kuwait. From stores in the avenues to the stores in Hawalli, the retail industry is changing big time. Last week, we had some goods at Kuwait customs and when we went there it wasn’t as busy as it used to be in the past. We asked around and the labor there were complaining that imports have decreased so much and it keeps decreasing. The trucks that transports goods were charging 25 KD per trip and now they are charging 10 KD only. I have discussed this issue with multiple business owners and they mostly blame the changes in the industry.

Al-Rehab Complex: Multiple business owners that I know very well complained how their customers changed the way they purchase video games. When it comes to software, they purchase online from Playstation Network, Nintendo eShop, Xbox Games Store. Even if someone wants the collector’s edition, they buy it from Amazon. The problem even the most loyal customers to Al-Rehab Complex stopped going there and they started to buy online. Buying directly from Amazon for collector’s edition games is cheaper than buying from Al-Rehab Complex.

The Avenues: The Avenues has the highest foot traffic in Kuwait, but for the past 2.5 years. You see constant sales going on. I am surprised to see Sales going on for that long, but it isn’t stopping at all and I don’t think it will stop anytime soon. Business owners are blaming the leave of expats families, reduction in purchase power, and purchasing online from stores overseas.

Ibn Khaldoun St: Even the silicon valley of Kuwait have been hit big time. I talked to multiple business owners and their main problem is that people are buying from Amazon. Of course people will buy from Amazon, they offer lower prices and very fast deliveries. I am getting my stuff within 3-4 days, which is extremely fast for a shipment coming from the US. The stores in Kuwait can’t compete with Amazon since Amazon have a very large economy of scale.
The trend will continue where retail will suffer and online purchases will increase. Retail recession has started few years ago, but lets see how 2020 goes.