The battle between Carriage and Deliveroo has been going on for sometime. I personally use Talabat, Carriage, and Deliveroo. My favorite one is Deliveroo because of the superior customer service. Even though Deliveroo is my favorite app, I can’t use it that much. The main reason of why I use Carriage more than Deliveroo is the option to write notes for each item I order. At the Duwaneyah, I usually order food for 10+ people, and each person customize his order differently. For example we order from Fat Burger, I will get a request saying I don’t want onions in my burger. The other want extra mayo and so on. The problem is that I can’t add any notes to the items I order on Deliveroo. When I use Carriage I have the luxury to write down a note for each item, and that’s why I still use Carriage more than Deliveroo. This case applies to all my friends at the Duwaneyah and all of us are forced to use Carriage instead.
I hope Deliveroo update their app to include such feature. If they do, they will be much more competitive.