I have been using Postshipper for quite some time. Overall I am very happy with their service, their only issue is the custom charges that I have to pay by cash when they deliver the shipment. I like to pay everything online for convenience, but sadly there isn’t an option where I can pay everything online right now. They should add paying custom charges online, because sometimes they arrive and I don’t have cash at home. During the corona crisis, I think Postshipper is the best company in terms of speed. Posta Plus Mybox became extremely slow that I reduced my shipments with them by 80%. I have a shipment very soon with Posta Plus, so lets see if there are any improvements with the speed.
There are tons of delivery companies in Kuwait, but you see a lot of them come and go. For businesses, it is easier to deal with an established company rather than someone new to the market. This is an issue that we personally faced where we used to search for the cheapest rate, and usually these companies are newly established. We sign with them and they work for few months and what happens is either they increase prices for realizing that they aren’t making money or they go out of business. Porter Express is one of the very first local courier companies established in Kuwait. They have improved a lot especially after the new management joined and they took things to the next level. Right now they are focused on large companies, but they also accept small businesses that have 15+ deliveries per day.
The other reason of Porter Express constant improvement is because they work with the international delivery companies. These companies have a very high standards. They won’t accept working with amateurs who aren’t taking the business seriously. I was surprised to see some delivery companies in Kuwait that has two to three drivers only, and these drivers work at the owners home. I don’t call that part-time work a delivery company. Now with the Corona virus, there is a surge in demand for all delivery companies in Kuwait. The big companies will only work with professional companies in Kuwait, which I can count with my fingers.
The latest service they offer is inventory where they store products within their warehouse and they handle delivery. It makes it much easier for businesses so they don’t have to worry about pick ups.