About a year ago, I discovered an E-commerce called Trikart which I didn’t know about at that time. Whenever I see a website that I don’t know, I hesitate to order and go to the big retailers especially when it comes to the expensive stuff. I tried to order small items from Trikart few times and everything was delivered very fast. I was very happy with the experience, and it became part of my favorite E-commerce platforms in Kuwait. Now things are taken to the next level where I was impressed beyond what I had in mind. So far I haven’t experienced a customer service that great in Kuwait. Few days ago, I ordered a 512GB Samsung Z Fold 4, and their pricing was the best in the market. When I got the phone, it was a 256GB. I was very disappointed, because whenever I face such issue with the big retailers. I usually go through hell just to replace the product, just like what happened recently with my Sony TV, where it took 2 months and a total of more than 10 long calls just to try to return a TV that has an issue of fading colors. The issue started after 3 days from receiving the TV, and returning it was almost impossible. Of course since then I created a guide of how to test the TV before receiving it. With Trikart I just contacted them via Whatsapp, and I explained the issue, and I told them the phone is still sealed. They were like OK, tomorrow you will get the 512GB. I was like WHAT ? impossible, because I am used to other retailers and how hard they make it to replace or repair a product. In less than 24 hours, Trikart replaced my phone, and I was extremely impressed. I was like WOW that reminds me of my days in the US, where Amazon replaces any item very fast. When I came back to Kuwait, I realized they make it very hard where you have to use Wasta or threat that you will go consumer protection department or call them every few days and see that you are persistent. With Trikart that isn’t the case at all. Their customer service is amazing, and they win my loyalty big time and I am already recommending it to everyone. I don’t mind anyone making a mistake, and I faced mistakes with most of the retailers in Kuwait, but the main thing is how to solve it and Trikart did an impressive job. I was about to get a new Sony TV for my Diwaneya, and now I will get it from Trikart. Waiting for them to restock.
Thank you Trikart for the impressive customer service.