I just had a great experience at Villa Fayrouz. I always go to Villa Fayrouz Shaab branch, and I love their food and their customer service. Sometimes when I don’t feel like to go, I order via Talabat. Since I came back to Kuwait back in 2016, I have been ordering regularly from Villa Fayrouz. Today was the very first time, I get a missing item in my order. I ordered the Chicken Tawook Combo, and it comes with Chicken Tawook, Hummus, and Fattoush. The order was missing the Hummus, and it is the most important item for me. I contacted Talabat via Live Chat and they told me they have a problem reaching out to Villa Fayrouz. I found Villa Fayrouz number on Google Maps and I called them. I explained that the hummus was missing in my order so the customer service person transferred me to the manager. The manager’s name was Wesam, and he was extremely helpful and professional. He asked if I need anything beside the Hummus, but I only wanted the Hummus. I was very happy of how Wesam handled the situation. The Hummus was delivered within less than 15 minutes, so I was extremely happy as a loyal customer. For me this is the magic recipe for every successful restaurant. Tasty food + great management, and this is how every restaurant should be. Thanks again Wesam for the great customer service.
I can’t believe how much things have changed after the spread of corona virus in Kuwait. I never thought that one day I will be able to order from Slider Station and Starbucks for delivery. The corona virus changed the industry so fast and it is challenging for lots of businesses, but this is when you see new ideas in the industry. I like the fact that people in Kuwait were very quick to come up with ideas that increases their sales. Now you see cook your own meal boxes or BBQ boxes across most restaurants in Kuwait. In the past, it was mostly burgers, hotdogs, kebabs, tawook, and tikka. Now it ranges from shawarma to steak. Let me share some of the concepts that I never thought will ever sell cook your own meal boxes even if it falls into the category of burgers and kebabs.
1- Le Relais de l’Entrecôte (Steak)
4- Slider Station (Burger)
5- Villa Fayrouz (Kebab & Tikka)
7- China Garden (Noodles)
8- Abby Shawaya (Roasting Chicken)
9- Leila Min Lebnen (Kebab & Tikka)
10- Vigonovo (Pasta)
11- Table Otto (Pizza)
It is extremely innovative for steak, shawarma, and pizza. This is an industry changer. I am waiting for KFC to make fry your own chicken, I am getting hungry already !